Service
With remote monitoring, 24/7 support, and on‑site service, we ensure your system is always performing at its best.
What sets us apart
24/7 Support
Our service professionals are ready 24/7 to assist with urgent or after-hours needs.
Real-time remote data monitoring
Capture H2O customers receive a personalized portal to 24/7 real-time consumption data, usage trends, and overall system health. 100% of our client systems are wirelessly connected. Our technicians use this data to proactively help our clients manage their water systems and identify areas for improvement.
Training
Comprehensive in-classroom and hands-on system training is provided to your site team. Digital operator logs, program manuals, system specifications, and troubleshooting guides are provided to support ongoing training.
On-site support
During on-site service calls, your Capture H2O representative performs an all-point system check ensuring consistent water chemistry, adjusts inline probes, surveys for mechanical deficiencies, and provides an electronic report with overall system data along with a complete log of all adjustments made to optimize water savings and system performance.
